Q
Are you a trading company or a manufacturer?
A
We are a professional manufacturer with our own independent export rights.
Q
Can I get free samples?
A
Samples are not free for new customers and will be charged. For old customers, free samples may be provided depending on actual purchase orders. We work with shipping partners such as FEDEX, UPS, TNT, and DHL. All you need to do is provide a valid shipping account with one of these companies to enable fast delivery.
Q
What is the lead time for samples?
A
For spot goods, they can be delivered immediately after receipt of full payment. For special designs and customized services, sample delivery will be discussed and agreed upon.
Q
Can I customize my logo or request redesigns?
A
With over 25 years of design and manufacturing experience, we offer OEM and ODM services at all times.
Q
What about product warranties?
A
All products are strictly inspected and well-packed before delivery. Customers should check the packaging condition upon receipt. If any damage is found, please contact our after-sales service team for further details on returns.
Q
Can I put my own logo on the glasses with small orders? Does it require extra costs?
A
We provide customized logo services for small orders. All processing details will be strictly handled based on your specific requirements, and additional costs will be charged accordingly.